Privacy policy

Personal data protection

Owl Booking Holidays for Travelers S.L employs strict security measures to protect personal information and prevent its disclosure to third parties without the user's permission. To this end, data storage devices are maintained in a secure installation with restricted physical access - and firewalls and other measures are used to restrict electronic access.

Access to personnel information is only given to the internal staff of Owl Booking Holidays for Travelers SL who requires the information to perform a specific job. Owl Booking Holidays for Travelers S.L will keep the user's data safe, so cooperation with our security controls may be necessary before revealing any information. The information will be retained for a reasonable period, or while legally required. In this sense, the payments made through Owl Booking Holidays for Travelers SL are made through a certified payment provider provided by a third party and therefore, Owl Booking Holidays for Travelers SL does not store the complete data of the credit card, it is therefore, it is not responsible for errors or losses in payments or money transfers.

As part of the Web, Owl Booking Holidays for Travelers S.L an internal account called Secure Inbox that allows direct written communication between the Guest and the Owner. For security reasons, Owl Booking Holidays for Travelers S.L has an automatic system that analyzes all communications to detect malicious or fraudulent content. This includes spam and the limitation of certain types of files. Any sensitive information, such as credit card numbers that can be used for a fraudulent purpose, can be masked automatically to ensure the safety of the Owners and Guests. Owl Booking Holidays for Travelers S.L can also mask the contact information that can be used to establish communication outside the secure Inbox. In case of detecting a communication with malicious content, it can be blocked completely. All communications sent and received using the Tray.